(?) Global Batteries www.global-batteries.ca

Still waiting to hear back from these folks on warranty on a battery I bought less than a year ago for my PowerBook G3 Wallstreet. The battery is completely toast, not degraded or anything; the machine can't recharge it, and when it's in the first bay the battery in the second bay won't charge either. Pop out the bad battery and the other one starts charging fine.

When I queried, these folks wanted me to pay around $45 to replace the defective battery, which goes contrary to their own posted warranty conditions. They're claiming it's a restocking fee, which clearly it isn't (the person I've been corresponding with, Christine, insists in her muddled English, "'restocking' does not mean that putting it back in our stock to sell to someone else. You can see, your battery has been used for 10 months, do you thing we can sell this used battery to our customer? So the 'restocking' mean that we must handle your return battery. The restocking fee including depreciation fee." I've written back, provided a true definition of the term "restocking fee" and asked to speak to a manager. I'll let you all know how this pans out.